Real-time, actionable insights to enable data-driven decisions
Keep a continuous watch on the periodic spike and trough in CSAT patterns and high-volume buzzwords across reviews over the past 12 months, gaining a comprehensive and collective view of trends.
Get a first-hand feel of the market’s pulse ascertained by subjecting user reviews to intense ML- driven text analysis to assist in advisory and strategic decision-making.
Leverage cutting-edge NLP technology to extract meaningful inferences to help craft targeted messages and sales tactics for technology solutions and services.
Find real-time insights across devices to strategize, keep tabs on the competition, and make calculated decisions to establish a solid CX function.
Slice-n-dice insights based on verticals (BFSI, Retail, Manufacturing, etc.) and organization size (Large Enterprise, SMBs) ascertaining differentiated insights for varied customer segments.
Net Promoter Score NPS
A drill-down view of a products recommendation score furnishing the exact percentage of Promoters, Detractors, and fence-sitters facilitating improvement in customer experience and monitoring loyalty trends.
NLP/NLG algorithm
With an ever-learning Natural Language Processing Algorithm serving as its backbone, iNava dissects and classifies unstructured reviews, deriving metrics
Smart Analytics and Recommendation
Robust analytics tools automatically analyze data and proactively churn out recommendations while identifying urgent issues that may require addressing.
Feature Engineering
iNava leverages feature extraction and engineering to detect patterns in the data improving model efficiency and feature flexibility, while better representing underlying problems in predictive models.
Blogs
Things to Consider Before Buying a ‘Voice of Customer’...
In the past, businesses focused on their strengths and leveraged them to earn revenue and market dominance. Changing times and technological advancements...
Blogs
5 Commonly Made Mistakes While Designing the ‘Voice of...
The plethora of reviews across different sites and the increasing adoption of Voice of Customer (VoC) have helped many organizations leverage the VoC...
Blogs
An Ultimate Guide to Sentiment Analysis
What are your customer's thoughts on products or services? This is a question that every business needs to find answers to on a continual basis. The...
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