Case study

A Deep Dive into a Success: How SGA Assisted With Cloud-Powered Content Transformation

case study on content transformation

BUSINESS SITUATION

One of the leading cloud TV & video production vendor with strong presence within the creator’s economy needed to build an in-depth case study on one of its unique deployments with a leading sports franchise in Europe. The case study was led by the Marketing Director of the technology vendor in close collaboration with SGA’s analyst to determine a unique, innovative, and replicable used case within this niche segment. Secondary research was carried out along with two trade interviews, one each with the technology vendor and their client to assess the deployment objective, timelines, interim challenges, and finally tangible outcome.  

SGA STRATEGIC APPROACH
 

The five-week case study assignment encompassed thorough secondary investigation of published information on the technology vendors client key business initiative, historical developments, their newer technology roadmap, etc. Both buy- and sell-side interviews were conducted with: (a) Sales director of the technology vendor who is a primary point of contact for the client and (b) IT Director and technology decision maker at the sports franchise. This was crucial to understand both the perspectives and improve the overall reliability of the findings. 


ENGAGEMENT

SGA built a 15–20 question-based survey (both open- and closed-ended) along with a 45–60-minute conversation with key executives for both the technology vendor and sports franchise. A few of the questions were:

  • What has been the overall historical development with respect to technology deployment within this client? Is the client a traditional customer and cross sell was initiated or was a newer customer acquisition?  
  • What were some of the top business priorities/challenges that led to the customer procuring the technology stack? 
  • What were some of the key performance indicators agreed upon with the client upfront of the deployment? Were they achieved? 
  • Tell us a bit more about the deployment. Was this for a single business unit or geography? Has there been an expansion into newer businesses and geographies for the same client? What has driven this expansion mode with you as a vendor? 

BENEFITS & OUTCOME

Two key deliverables for the client stood as: 

  • A detailed deep dive case study asset (~8–10 pages) was delivered to the client in SGA’s format and guidelines to be published on both internal and external digital properties 
  • A 45-minutes conversation with the clients key account executives no some of the challenges the sports franchise is facing with the vendor (third hawk eye). 


KEY TAKEAWAYS

It’s crucial to build a multi-layered thought leadership asset portfolio i.e. long-form case study along with a short briefing with key technology vendor stakeholders (Sales Director, Account Manager, etc.) to assist them in accelerating their market position. 

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