Process Mining Solutions

Leverage SG Analytics (SGA’s) cutting-edge process mining solutions, which uncover inefficiencies and friction points and optimize operations. Empower your business with data-driven insights for smarter, faster decision-making.

Process mining solutions

Industries We Serve

BFSI (Banking, Financial Services, and Insurance)

Capital Markets

capital markets industry

TMT (Telecom, Media & Entertainment, & Technology)

Other Industries

Drive Operational Excellence with

Process Mining Solutions

Process mining is a data-driven approach that helps organizations analyze, optimize, and improve their processes. Unlike traditional methods, process mining extracts insights from event logs within IT systems. Process mining solutions can visualize workflows, identify inefficiencies, and uncover bottlenecks in real time. This enables businesses to enhance efficiency, reduce costs, and ensure compliance by making data-backed decisions. Contrary to process analysis methods, process mining provides an objective, fact-based view of how processes operate, bridging the gap between process design and execution.

Benefits of Process Mining Services

Process mining is an important tool to aid the re-imagination of existing business processes, especially in the era of artificial intelligence (AI). Process mining enables businesses to get a clear understanding of where, what, and how their current processes run in the real world. Process mining allows for:

Data-Driven Decisions

Gain deep insights from real-time process analytics to identify inefficiencies, close gaps, and drive profitability with fact-based decision-making.

Better Customer Experience

Resolve issues faster by eliminating process bottlenecks, improving service delivery, and proactively managing customer expectations.

Enhanced Transparency

Visualize end-to-end workflows for better process clarity. Increased visibility helps uncover inefficiencies, discrepancies, and accountability gaps.

Optimized Resource Allocation

Spot inefficiencies in workforce distribution and ensure the right skills are applied at the right time to enhance productivity.

Stronger Compliance

Automate audits, detect deviations, and proactively address compliance risks, ensuring adherence to regulatory and internal policies.

Standardized Processes

Define and implement best-practice workflows for reducing variations, improving consistency, and fostering collaboration.

Increased Efficiency

Identify roadblocks, optimize resource allocation, and streamline workflows for a more agile, high-performing organization.

Comprehensive Process Mining Services

Data Extraction & Preprocessing

  • Collect event logs from IT systems (ERP, CRM, BPM, etc.) using our data engineering and data management teams & methodologies.
  • Clean, format, and prepare data for analysis.

Automated Business Process Discovery (ABPD)

  • Automatically generate process models from event data.
  • Compare actual workflows to ideal process maps.

Conformance Analysis

  • Identify deviations from standard processes.
  • Detect noncompliance, bottlenecks, and inefficiencies.

Performance Analysis

  • Measure key process metrics (cycle time, throughput, delays).
  • Identify improvement opportunities based on data insights.

Bottleneck & Root Cause Analysis

  • Pinpoint slow or inefficient steps in the process.
  • Diagnose underlying causes using event logs.

Process Optimization & Automation

  • Implement corrective actions for inefficiencies.
  • Automate repetitive tasks to improve efficiency.

Continuous Monitoring & Improvement

  • Track process performance over time.
  • Enable ongoing enhancements with real-time insights.

Approach to Comprehensive Process Mining

Process Discovery

Identify the happy as well as anomalous paths in the process using historical event logs.

Process Analysis
  • Develop a clear view of the “As-is” process.
  • Measure key process metrics (KPIs).
Process Redesign
  • Develop an enterprise architecture for a new “to-be process.
  • Set goals for process KPIs.
Develop IPA Model
  • Orchestrate IPA model to redesigned processes.
  • Train NLP / ML / Al models to perform key tasks.
  • Validate new process with test data.
Deploy New Process

Put models to production. On-board any users, conduct trainings, and facilitate adoption.

Process Conformance
  • Monitor new process.
  • Process Control.
  • Conformance to expected outcomes.
Data Assessment & Strategy

We evaluate existing data assets and design a strategy for semantic integration.

Process Discovery

Identify the happy as well as anomalous paths in the process using historical event logs.

Process Analysis
  • Develop a clear view of the “As-is” process.
  • Measure key process metrics (KPIs).
Process Redesign
  • Develop an enterprise architecture for a new “to-be process.
  • Set goals for process KPIs.
Develop IPA Model
  • Orchestrate IPA model to redesigned processes.
  • Train NLP / ML / Al models to perform key tasks.
  • Validate new process with test data.
Deploy New Process

Put models to production. On-board any users, conduct trainings, and facilitate adoption.

Process Conformance
  • Monitor new process.
  • Process Control.
  • Conformance to expected outcomes.
Data Assessment & Strategy

We evaluate existing data assets and design a strategy for semantic integration.

Industries We Serve

Our process mining solutions help banking & financial services (BFS) organizations measure, metricize, and re-imagine multiple processes around loan origination, KYC, transaction processing, account management, and risk management.

We optimize insurance processes such as claims processing, underwriting, and fraud detection by identifying inefficiencies and ensuring compliance. Our process mining solutions enhance speed, accuracy, and customer experience while reducing operational risks.

We streamline content production, distribution, and audience analytics by identifying bottlenecks and optimizing workflows. Our process mining solutions enhance efficiency, improve monetization, and drive better audience engagement.

We optimize supply chain, inventory management, and customer journey analytics by uncovering inefficiencies and improving decision-making. Our process mining solutions enhance operational efficiency, reduce costs, and drive better customer experiences.

Banking & Financial Services

Our process mining solutions help banking & financial services (BFS) organizations measure, metricize, and re-imagine multiple processes around loan origination, KYC, transaction processing, account management, and risk management.

Insurance

We optimize insurance processes such as claims processing, underwriting, and fraud detection by identifying inefficiencies and ensuring compliance. Our process mining solutions enhance speed, accuracy, and customer experience while reducing operational risks.

Media & Entertainment

We streamline content production, distribution, and audience analytics by identifying bottlenecks and optimizing workflows. Our process mining solutions enhance efficiency, improve monetization, and drive better audience engagement.

Retail/CPG/Manufacturing

We optimize supply chain, inventory management, and customer journey analytics by uncovering inefficiencies and improving decision-making. Our process mining solutions enhance operational efficiency, reduce costs, and drive better customer experiences.

Why Choose SGA for Process Mining Solutions?

At SGA, we go beyond just using process mining tools. Our expert engineers possess deep expertise in advanced process mining algorithms and hold a deep understanding of the finer nuances of business operations. Beyond identifying inefficiencies, we leverage AI to reengineer workflows and build intelligent, cloud-based systems that drive automation, efficiency, and innovation. Our end-to-end approach ensures businesses not only optimize existing processes but also future-proof operations through AI-driven process transformation.

Our Ins(AI)ghts

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Best Data Mining Techniques & Methods

Data mining techniques play a vital role in modern business intelligence by uncovering patterns, trends, and relationships from vast datasets to guide strategic decisions. As organizations embrace digital transformation, process mining is gaining momentum as a complementary approach—visualizing actual workflows and uncovering inefficiencies by aligning event logs with business processes. When combined with traditional methods like classification, clustering, and regression, as well as AI services and predictive analytics, process mining enables a deeper, real-time understanding of how operations unfold. This integrated approach empowers enterprises to optimize performance, enhance customer insights, and drive data-backed innovation at scale.

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What are Data Mining Tools &Types of Data Mining Tools

Modern businesses rely on advanced data mining tools and AI services to extract actionable insights from complex datasets, improve performance, and reduce risk. As organizations seek deeper operational clarity, process mining has emerged as a powerful technique, enabling companies to visualize, analyze, and optimize business workflows by uncovering hidden inefficiencies in real-time. Combined with tools for predictive analytics, anomaly detection, and data visualization, process mining bridges the gap between data insights and process improvement, driving smarter decisions and measurable ROI in today’s data-driven enterprise landscape.

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